Field Property Claims Manager, Large Loss (PA/WV)
August 25 PA Nationwide InsuranceJob Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Manager, you’ll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.
Job Description
Key Responsibilities:
Supports claims performance improvement by participating in special claims initiatives.
Participates in local claims teams to improve cross-discipline coordination.
Coordinates resources with other functions such as quality assurance, fraud, subrogation, claims legal, service center/call center and corporate support staff.
Manages support resources/vendor as needed (Property Repair Network, etc.)
Conducts quality assurance file reviews and implements team recommendations.
Monitors and manages unit performance objectives.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Leads associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to the Claims Director.
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Manager, you’ll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.
Job Description
Key Responsibilities:
Supports claims performance improvement by participating in special claims initiatives.
Participates in local claims teams to improve cross-discipline coordination.
Coordinates resources with other functions such as quality assurance, fraud, subrogation, claims legal, service center/call center and corporate support staff.
Manages support resources/vendor as needed (Property Repair Network, etc.)
Conducts quality assurance file reviews and implements team recommendations.
Monitors and manages unit performance objectives.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Leads associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.
Reporting Relationships: Reports to the Claims Director.
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