Mail Operations Specialist - Saint Paul, MN (55101)

Who Are We? Taking care of our customers, our communities and each other.

That's the Travelers Promise.

By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration.

Imagine loving what you do and where you do it.

Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range $40,100.00 - $66,100.00 Target Openings 1 What Is the Opportunity? As a Mail Operations Specialist, you will be responsible for: *Full observable working knowledge of all mail and shipping activities and how they interact for successfully meeting of departmental objectives. *Providing customer support on best practices related to mail and shipping. *Ensuring that established processes and procedures are followed. *Maintaining daily records of volumes and activity. *Compiling records of daily activities for submission to management. *Suggesting and implementing process improvement ideas. *Ensuring the accuracy and condition of inbound mail and shipments. *May provide mentorship and guidance to fellow staff.

This position is based full time in our St Paul office.

What Will You Do? Leads and participates in the administrative and physical tasks for outbound and inbound items.

Ensures proper documentation for all shipments and verifies the accuracy and condition of all incoming items.

Serves as a main point of contact for customer inquiries about internal mailing processes and procedures, package tracking, and mail and shipping services.

Documents volumes and activity and completes management reports.

Assists with operations related invoicing verification and prep for remittance.

Answers telephone and in person routine inquiries professionally and escalates accordingly if unable to achieve resolution.

Full working understanding of all delivery stations with ability to sort and deliver mail.

Ensures that all incoming and outgoing items are appropriately secured.

Organizes work and work area in an efficient and orderly manner.

Studies processes for effectiveness.

Assists with the operations related invoice verification prep and submission for remittance.

Effectively uses technology to navigate numerous systems and platforms simultaneously to accurately access and input information.

Suggests improvements and acts to make process improvements.

Operates personal computer and tracking and routing system to log in and record incoming items.

Builds and maintains customer satisfaction and trust when effectively applying learned product and systems knowledge.

Effectively interacts with multiple levels of the organization; summarizing situations and articulating possible solutions, when assigned.

May operate electric hand trucks, electronic scales and personal computers on a regular basis.

Full working knowledge of Federal Express shipping products.

May have Driver responsibilities which include driving a truck within a City or industrial area to transport and deliver goods to and from designated locations.

Schedule, pick-up, and delivery for all mail, packages, and materials for all Company owned, rented, and occupied buildings.

Coordinate the loading and unloading of trucks.

Responsible for the cleaning and servicing of vehicles and performing minor preventative maintenance.

Perform other duties as assigned.

What Will Our Ideal Candidate Have? 2+ years' experience in a mail shipping or mail operations environment and/or experience driving small box trucks and larger trucks.

Ability to operate forklift, electric hand trucks, electronic scales and personal computer.

Valid Driver's License and ability to obtain Medical Card to be able to drive small box truck and larger trucks.

General knowledge of personal computer and all dock and mailroom systems and processes.

Strong leadership and organization skills.

Resourceful, self-motivated, and able to work effectively with little supervision.

Ability to organize work tasks and establish priorities for completion of multiple tasks.

Strong oral and written communication skills and customer relation skills.

Intermediate knowledge of desktop software (Excel, Word) with easy adaptability to PC-based tracking and email programs.

Flexibility to cover different shifts with little notice.

What is a Must Have? High school diploma or equivalent.

Minimum of one year in a mail shipping or mail operations environment or customer service environment.

What Is in It for You? Health Insurance :Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program.

When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices Travelers is an equal opportunity employer.

We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .