The Property Mid Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle complex homeowner/commercial property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.
Investigate complex Homeowners claims to confirm facts, origin and cause of loss.
Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents and Loss of Use. Investigation includes scene inspection, recorded interview with policyholder, communication with agent at times and/or use of appropriate experts.
Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.
Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
Throughout the entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
Directs, monitors, and reviews files handled by independent adjusters to conclusion.
Assists in training property personnel.
Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
Other functions that may be assigned.
Worker characteristics are normally acquired through the successful completion of a Bachelor’s degree. The position preference a BA, BS or equivalent combination of education and experience. Equivalence of 4 - 8 years industry experience is highly preferred.
This is a home-based field position and requires travel of up to 50% of work time. Some long in-state distance travel may be required. The successful candidate must meet established Company standards regarding personal driving history and have current driver’s license to be eligible for position.