Operations Support Coordinator - Yarmouth, ME (04096)

Do you have D.R.I.V.E.? We're looking for a detail-oriented and proactive Operations Support Coordinator to join our team! This is an entry-level position ideal for someone organized, tech-comfortable, and eager to support a dynamic field operations team.

Essential Duties and

Responsibilities: Assist Senior Territory Managers in managing work with field representatives to achieve company performance standards for Customer Timeliness (90%), demonstrating a commitment to excellence.

Address Escalations mailbox promptly and professionally.

Process reassignments and update information on customer websites Review and respond to emails from field reps related to customer platforms Confirm contact information with clients and complete pre call outreach when needed Effectively communicate survey status to clients, ensuring they are kept up-to-date on progress using clear and concise language.

Follow up on completion of training modules in our Learning Management System (LMS).

Ensure field representatives are following customer-specific contact attempts appropriately and documenting in RAMP.

Facilitate the non-productive process.

Support Field Operations team and conduct additional administrative functions as needed.

Qualifications/Requirements: Pleasant, courteous phone voice and mannerisms Proficient with Microsoft Office (primarily Word and Excel) and GSuite Excellent verbal and written communications Analytical ability and attention-to-detail Sitting at a desk, working on a computer up to 8 hours a day College degree preferred, but not required This is a hybrid position with 2 required in office days per week (Tuesdays and Wednesdays)