Personal Lines Supervisor

About Us:

Our client's mission is to be the clear choice in insurance providers for both individuals and businesses due to their professionally tailored products, services, and overall contribution to the community. They have been upholding the highest standards of fiduciary responsibility to their clients for over 30 years!

Our client differentiates themselves from other companies by their comprehensive service delivery, local presence, skilled staff, and unparalleled knowledge of the various markets. With this edge, they love to compete for new clients and firmly believes that this competition exhibits their unwavering desire to meet their clients' needs. They use their passion and expertise to help clients, as well as prospective clients, navigate the marketplace to find the best options available.

Position Overview:

We are seeking an experienced Personal Lines Supervisor to lead and manage our team of Personal Lines Account Managers. In this role, you will be responsible for overseeing day-to-day operations, providing guidance and support to team members, and ensuring exceptional service delivery to our clients.

Key Responsibilities:

• Lead, coach, and mentor a team of Personal Lines Account Managers to achieve individual and team goals, including sales targets, client retention, and service excellence.
• Develop and implement strategies to optimize team performance, streamline processes, and enhance productivity.
• Monitor team performance metrics, such as key performance indicators (KPIs), sales activity, and customer satisfaction, and provide regular feedback and performance evaluations.
• Foster a positive and collaborative team culture, promoting open communication, teamwork, and professional development opportunities.
• Serve as a subject matter expert on personal lines insurance products, coverages, and underwriting guidelines, providing guidance and support to team members as needed.
• Act as a liaison between team members and management, advocating for the team's needs and providing input on operational improvements and initiatives.
• Handle escalated client inquiries and complex insurance transactions, ensuring timely resolution and client satisfaction.
• Stay informed about industry trends, regulatory changes, and emerging technologies impacting the personal lines insurance market, and proactively share knowledge and insights with the team.
• Maintain accurate records of team performance, client interactions, policies, and transactions in our agency management system.

Qualifications:

• Bachelor's degree in Business, Finance, Insurance, or related field (preferred).
• Minimum of 5 years of experience in personal lines insurance, including previous experience in a supervisory or leadership role.
• Proven track record of success in personal lines sales, client service, and team management.
• Strong knowledge of personal lines insurance products, coverages, and underwriting principles.
• Excellent leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve their full potential.
• Exceptional communication and problem-solving skills, with the ability to effectively address and resolve complex issues.
• Detail-oriented with strong organizational and time management skills.
• Proficiency in agency management systems and Microsoft Office Suite.

Benefits:

• Competitive salary and benefits package, including medical, dental, vision, and retirement plans.
• Opportunities for professional development and advancement within the company.
• Supportive and collaborative work environment with a focus on employee well-being and work-life balance.