Policy Services Technician - Saint Paul, MN (55101)

Company Details We're a member company of W.

R.

Berkley Corporation, an A.

M.

Best A+ rated Fortune 500 holding company.

Berkley is comprised of individual operating units that serve a defined insurance market segment.

Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper.

This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

Responsibilities Responsible for setting up new policies following contractual rules and regulations, issuing new and renewal policies, issuing policy endorsements, responding to all agent/customer requests, offering renewals to current policy holders, analyzing and processing incoming correspondence and processing audits.

Responsible for prompt and accurate customer service.

Customer Service Comply with contractual rules Answer all types of customer telephone calls Analyze correspondence to determine action needed Prepare correspondence and do follow up if necessary Policy Issuance Review all new business policies to determine the agency assigned Set up new agencies in the computer Assign new business Set up new policies in the computer Offer renewal to existing policy holders Review all new business policies to determine the agency assigned Policy Maintenance Issue endorsements based on correspondence, customer/agent requests, audit of prior year Process cancellations/reinstatements Update files for agent changes Policy Audit Determine audit type (voluntary reporting or physical) Accountable For Accuracy and integrity of data in the computer, on the policy, renewal offer, cancellation, endorsement and all other documents distributed outside or inside the organization Meeting policy issuance standards for new and renewal policies Meeting timeliness standards based on individual contract agreements and departmental standards Meeting team timeliness and quality standards May perform other functions as assigned

Qualifications Knowledge of workers compensation insurance policies desired Good organizational and communication skills Must be detail-oriented Working knowledge of client/server-based policy processing software in a Windows environment helpful Good typing skills

Education High school diploma or GED and two years office experience or post-high school education Additional Company Details The Company is an equal employment opportunity employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees including: Base Salary Range: $40k - $50k Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details Sponsorship not Offered for this Role