Senior Claim Operations Assistant

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

The Senior Claim Operations Assistant, functions as a service liaison between brokers, insureds and claimants, and the professional staff by providing necessary claim operational support to AXIS North America Claims. This role is a critical, foundational role that supports AXIS North America Claims. The primary focus of this role is to provide outstanding customer service to stakeholders with respect to North America operational responsibilities, including participant creation and maintenance, reporting, and correspondence. This role supports all North America claims and all lines of business and is a key customer service role for AXIS North America Claims. Other roles may include Payment/Financials and Claim Intake functions as needed. The successful candidate is a keen collaborator looking for continuous improvement career opportunities to develop and expand claim expertise in a dynamic culture.

The Senior Claim Operations Assistant is responsible for coordinating and performing a variety of administrative, operational, and quality assurance activities for the Claims team. The successful candidate will be responsible for:
• Partnering with Claim handlers, assisting multiple lines of business with operations duties with a primary focus on reporting, external communications, participant creation, and audits
• Completing analysis & resolution of both routine and complicated work requests as appropriate
• Reviewing, evaluating, and categorizing incoming documents.
• Oversight of processes currently performed by offshore teams.
• Verifying information for accuracy/appropriateness and conducting follow ups with others (including our customers, contractors, venders, and claims staff) for missing or questionable data.
• Preparing and assembling documents for distributing to outside contacts and documenting our claim decision.
• Entering and retrieving information of varying complexity using systems and applications to update records, obtain information for progression of file handling,
• Responding independently to questions and escalations and verifies claim status and decisions with customers and vendors.
• Assisting with customer calls, queries, and redirecting claim escalations as
• Preparing correspondence and processing other insurance transactions to provide customer service and support efforts.
• Using judgment to determine what additional information may be needed to continue moving the claim forward.
• Demonstrating willingness to learn and develop subject matter expertise and continuously builds product, procedural and technical systems knowledge.
• Interacting regularly with claim handlers, providing feedback as well as, receiving feedback to continuously improve.
• Ability to quickly adapt to altered processes
• Receive and process mail to include scanning mail/documents and uploading them to the claim file.
• Complete ongoing weekly and monthly projects which involve claim loss coding, gathering of audit documentation, and file research and data field entry.
• Assists in problem solving all clerical processes and coding entries
• Other duties may include support with a variety of claim financial processes including the processing and documentation of voided and reissued claim checks as well processing claim payment/expense recoveries. Vendor payment allocation across applicable claim files and supporting payments and other financial transactions as may be required
• Meeting & exceeding hard deadlines
• Business and IT project work as requested

This position requires a dynamic individual to supplement a high performing team with excellent customer service acumen. The ideal candidate will also have the following qualifications:
• Self-motivated, keen to be part of a team
• Excellent analytical aptitude
• Exceptional customer service skills
• Strong written and verbal communication skills

Proven organizational abilities for a fluctuating and multi tasked environment

Demonstrated ability to collaborate and work effectively with others

Work independently when required

Ability to exercise independent judgement and effectively prioritize work

Customer Service experience preferred

Knowledge of claims processes preferred

Proficient in Microsoft Office applications

Ability to learn complex software applications

Advanced computer literacy in Word, Excel, PowerPoint, Adobe PDF Writer, Outlook, and the Internet.

Willingness to learn new skills and perform daily work functions in claims management systems

For this position, we expect to offer a base salary in the range of USD 44K - 60K. The specific salary offer will be based on an assessment of a variety of factors, including the experience of the successful candidate and their work location. In addition, all employees are eligible for competitive incentive targets, with awards based on overall corporate and individual performance. On top of this, we offer a comprehensive and competitive benefits package which includes medical plans for employees and their families, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.