Sr Software Engineer - Houston, TX (77001)

Description Support Contact Center technologies.

Develop and support telephony-related applications.

Contact data management and call handling capabilities.

Design, develop and implement contact center-centric AI capabilities to improve CX/UX and operational metrics.

Manage and deploy external vendor AI services (Google, Twilio, etc.) Design and implement AI and NLP in agent solutions to increase overall productivity.

Working knowledge of Speech-to-Text capabilities, including Generative AI technologies like Open AI.

Support agent workflow.

Lead projects or sub-projects of highly technical complexity.

Perform system analysis, design, coding, testing, quality assurance review, debugging, and documentation.

Understanding of Service Oriented Architecture, RestAPI and micro-services.

Proficient in fault isolation, platform health, monitoring and alerting applications.

Coach or mentor new engineers and the team.

Be a lead member of an Agile delivery team.

Travel required up to 10%.

Telecommuting permitted up to 100%.

Qualifications Employer will accept a Bachelors degree (or foreign equivalent) in Computer Technology, Software Development, Information Technology, Business Administration or related field and three (3) years of experience in the job offered or in a Sr Software Engineer-related occupation.

Position requires demonstrable experience in the following: Direct software engineering and coding supporting internal requirements for business operations.

Specific working knowledge on telephony platforms, integration points, as well as common software programming languages and practices.

Contact center and telephony requirement.

Java, JavaScript, React, AWS and NodeJS.

Generative AI solution and Speech-to-Text transcription services.

Splunk and DataDog consolidated monitoring and alerting applications.

Data Modeling.

Enterprise IT Architecture including server functions, database, data workflow and security.

Demonstrated understanding of Full Stack software development methodologies.

Firm understanding of pipelines including server/nodes, operating systems, connectivity and CI/CD tooling.

Demonstrated understanding of Contact Center operations.

Travel required up to 10%.

Telecommuting permitted up to 100%.

REFER TO: To apply, please visit https://jobs.libertymutualgroup.com/, select Search Jobs, enter job requisition #2025-73822 in the Job ID or Keywords field, and submit resume.

Alternatively, you may apply by submitting a resume via e-mail to RecruitLM@LibertyMutual.com.

Reference requisition number in subject of e-mail.

About Us Pay Philosophy: The typical starting salary range for this role isdeterminedbya number offactors including skills, experience, education,certificationsand location.

The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market andprovidesan opportunity to progress as employees grow and develop within the role.

Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factorsset forth inthe compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive.

We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions.

This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups.

Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work.

Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work,integrityand commitment to make things better, and we put people first by offering you benefits that support your life and well-being.

To learn more about our benefit offerings please visit: https://LMI.co/Benefits Liberty Mutualisan equal opportunity employer.

We will not tolerate discriminationon the basis ofrace, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal,stateor local law.

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