Supervisor, Service Center - South Sioux City, NE (68776)

This position offers an optional hybrid work schedule, with three days working in the office and two days working remotely.

Do you have a passion for customer service and a gift for coaching and motivating individuals? We have a fantastic opportunity for a leader with supervisory experience in customer service, sales management, or call center environments.

As a Service Center Supervisor , you will provide leadership and supervision for the day-to-day operations and workflow within our Service Center.

You will coach, train, and mentor service representatives to meet their individual work and personal growth goals.

You will be part of a leadership team where you create and analyze metrics to develop best practices that set us above the competition.

Qualifications: Proven success in a management or supervisory position.

A thorough understanding of customer service best practices and how to implement and measure them.

Outstanding communication skills, both verbal and non-verbal.

Bachelor's degree or equivalent work experience preferred.

Must be able to obtain and maintain a P&C License.

Ability to travel (10% minimum) Your Future Starts Here: Benefits That Support Your Lifestyle Competitive Compensation Generous paid time off and paid company holiday schedule Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k) , HSA, FSA Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs Community volunteer opportunities Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle Scholarships for dependents and tuition reimbursement to further your education Company paid continuing education and monetary awards for professional development Opportunities for a hybrid work schedule (three days in the office, two days remote) Who we are: For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America.

We have offices located around the country, and over 1,200 professionals are proud to call us an employer of choice.

We are dedicated to the success, happiness, and wellness of our employees.

If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you.

Apply today and join one of America's largest insurers of trucking companies as we help keep the nation's economy moving forward one mile at a time.

This position qualifies for relocation assistance.

To learn more about Great West and our office locations, please visit our website www.gwccnet.com .

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