Support Services Manager- Working Title: Liability Claims Manager - DeLand, FL (32720)

The Support Services Manager/Liability Claims Manager provides professional and technical support in the management, supervision, and adjusting of multi-lines claims (excluding Workers' Compensation) for a governmental self-insured program.

This includes handling all aspects of liability, property, violation of Civil Rights, ADA and any other potential claims presented to the county.

This position requires supervision of a staff adjuster and performance of departmental administrative functions related to the Risk Management section of Human Resources Division.

NOTE: Must possess a current Florida All Lines Adjuster License and be in good standing with the Florida Department of Financial Services' Bureau of Licensing.

TRAVEL REQUIREMENT The position is located in DeLand, FL.

Must be able to travel to various work locations throughout Volusia County based on operational needs.

Illustrative Duties (Note: These are intended only as illustrations of the various type of work performed.

The omission of specific duties does not exclude them from the position.) Investigates and adjusts multi-line claims, performs investigation including personal interviews, witness canvass, and scene documentation.

Analyzes and determines liability, legal, and financial exposure.

Obtains and reviews medical records and bills, to establish claim value and maintain appropriate case reserves.

Determination of settlement values, perform settlement negotiations with claimants and their attorneys within the settlement authority provided by the Risk Manager and Claims Committee.

Prepares and presents cases for settlement authority to the County Claims Committee.

Utilize knowledge of relevant case law, state, and federal statutes in management of claims.

Supervision, management and oversight of subordinate claim staff adjuster.

Assist the County Legal Department in investigation and defense of litigated cases.

Participate in mediations of litigated cases.

Initial notice reporting and follow up claim status reporting to excess insurance carriers meeting excess policy reporting requirements.

Reporting of claims and incidents to primary insurance carriers and assisting in their investigation of the related losses.

Manage and resolve complaints regarding claim liability decisions.

Prepares, posts, and documents to claim file recoveries from excess insurance, subrogation, deductibles, and other sources of fund recoveries.

Distributing monthly liability loss runs to departments.

Documents and provides data for HR performance measure report.

Issuance of deductibles to and recovery from departments for losses under the County self-insurance program.

Performs the weekly check run for vendor/settlement payments for claims.

Prepares presentation for the Claims Committee for claim settlement authority.

Reviews/approves CGI requests for Master Agreement/Bid approvals from purchasing.

Review, modification, and assignment of liability claim notice reports.

Provide assistance in the absence of the Risk Manager and Workers' Compensation manager.

Public Records liaison.

Perform administrative functions related to the Risk Management section of Human Resources, including but not limited to Adjuster License Appointment & Renewal, liaison between risk management claim software company and County I.T., and other risk related administrative activities.

Performs other duties as assigned.