Switchboard Operator - Harrisburg, PA (17101)

Penn National Insurance has a great opportunity for a Switchboard Operator to join our customer care team! This is hybrid position.

The position is based in Harrisburg, PA but can be worked from our other Penn National Insurance locations.

The Switchboard Operator is responsible for processing incoming telephone calls for all of Penn National Insurance offices and subsidiaries by gathering details to determine who the customer needs to speak with, then conferencing and introducing the customer to the other party.

Competencies and Essential Duties of the Switchboard Operator Team Building: Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies Listens to others and objectively considers their ideas and opinions, even when they conflict with own Attention to Details: Answers incoming calls, gather details, then conference the customer to the appropriate party.

Operates telephone hardware with accuracy.

Simultaneously uses multiple systems to assist customers Quality Orientation: Provides a prompt, accurate, kind and professional customer experience Works directly with internal and external customers and presents a high level of professionalism and customer service at all times Planning and Organizing: Takes immediate action when confronted with a problem or when made aware of a situation Positive Approach: Ability to recognize a security risk situation and respond as trained by Penn National Insurance Supports other areas of the division and Customer Contact Center Team as requested Applied Learning: Learns and apply general knowledge of company procedures Puts new knowledge, understanding, or skill to practical use on the job; furthers learning through practice and ongoing feedback Performs various projects requested or assigned by the Group Leader Customer Contact Center.

Corporate Core Competencies of the Switchboard Operator Effectively Communicates and Connects Customer Focused Talent Development Mindset Demonstrates Adaptability Demonstrates Accountability Special Relationships of the Switchboard Operator Daily contact with external and internal customers via the telephone Directs any telephone problems to the Customer Contact Center Group Leader or Analyst

Qualifications for the Switchboard Operator

Education/Credentials: High School Diploma or equivalent required

Experience: Previous customer service and/or call center experience preferred Technical/Professional Knowledge: PC skills are necessary Very strong customer service and communication skills Understands and applies company guidelines during a crisis situation Have knowledge of, or be trained to understand the various departments within Penn National Insurance and its subsidiaries, and their primary functions Job Requirements (as required by ADA) : This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.

Must be able to see and effectively use a computer monitor.

Must be able to operate a computer, keyboard and applicable printers and other general office equipment.

Must be able to access and enter information accurately using automated systems.

Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.

Must be able to present information to individuals and groups.

Must be able to interpret and apply concepts that may or may not be based upon established guidelines.

Must be able to maintain acceptable attendance and adhere to scheduled work hours.

Only candidates from the following states will be considered for position at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.