Vendor Coordinator - Boca Raton, FL (33427)

Position

Summary: This position is responsible for coordinating the ordering of vendor services for Homeowners claims and acts as a liaison between the claim adjusting department and individual service providers.

Essential Functions: Coordinate the procurement of vendor services on individual claims in accordance with internal processes and service level expectations Receive and order new vendor service requests, follow up on outstanding service orders, and communicate with adjusters and management on the status of vendor services Escalate and resolve vendor performance issues to external vendor management and internal Claims management if vendors are not in compliance with Service Level Agreements Assist senior management with assessing the performance of existing Claims vendors Support establishing policies and procedures; provide direction, support and leadership to external departmental staff and external vendors Serve as liaison between Claims and external vendors to ensure timeliness and quality of vendor services Handle routine and daily communication and performance management functions of vendor services, including monthly operational conference and web calls, quarterly performance reviews, ongoing disciplinary and performance management related communications Coordinate with other business units and Claims leadership to produce training materials and programs to facilitate the delivery of training related to vendor services and and service procurement Assist in projects related to vendor management such as vendor selection, evaluating vendor capabilities, and on/offboarding of vendors Support vendor management functions in processing of vendor invoices to ensure timeliness and accuracy of vendor billings and payment reconciliation Coordinate implementation of operational enhancements with vendors Support communications with external vendors and internal business teams Coordinate with Catastrophe Management for planning, mobilization and utilization of additional vendors during catastrophe response Conduct operational roundtables with vendors to document and communicate opportunities for improvement to senior management team Report, monitor performance measures, communicate trends, as well as, make recommendations to management and vendors Assist internal management in logistical matters pertaining to the Catastrophe Response vehicle and accompanying equipment Assist in coordinating resources and site logistics for Catastrophe Response team mobilization #LI-Remote