3 Things You Should Look for in a TPA

1. Technical Expertise
   
   
   TPA/DCA claims handling is not a “one size fits all” operation. Improper adjudication of claims has cost the insurance industry untold millions of dollars. It can lead to increased claim lifecycle and litigation costs and reduced policyholder retention. Each program has its unique parameters requiring an in-depth knowledge of the line of business as well as the claim venue.
   
   
   With our decades of experience, TheBest Claims is unrelenting in our commitment to provide our clients with thoughtful, accurate and timely claims handling. We pay attention to the details, like meticulously reviewing the policy and all endorsements before adjusting the claim.
   
   
2. Technology-Forward Thinking
   
   
   In an age where the claims landscape is constantly evolving, your TPA/DCA partner should always be thinking ahead. Automated bordereaux, access to real-time claims data, and the ability to provide bespoke solutions to your programs’ requirements should be the new reality of TPA/DCA claims handling. Whether it’s through regular API data transmissions extracted directly from the ECF system or utilizing new claims management technology to process claims faster, your TPA/DCA should be ahead of the curve.
   
   
   TheBest Claims has positioned itself as a leader in innovation by building a bridge between our electronic file handling system and the London Market’s leading provider of e-checks; we’re focused on ingenuity and partnering with companies to achieve their goals and aspirations.
   
   
3. Access to Exceptional Talent
   
   
   You should be able to trust the professionals handling your claims are exactly that, professionals. With the increasing rate of retirement and a talent gap that is only getting wider, it’s become a significant challenge to find individuals with the experience and expertise to handle complex and niche claims properly and thoroughly.
   
   
   Finding a TPA /DCA with access to the skill set required for each program is top priority. TheBest Claims has spent 25 years crafting a network of claims professionals who are vetted and proven to be experts in their fields. This allows TheBest Claims to not only provide the talent required to handle your claims but allows for scaling of assets when there is a spike in volume.