Delivering Ethical Excellence Through Service

At Aspen Claims Service, we believe ethics isn’t just a standard—it’s a service. Every claim we touch involves more than property damage or paperwork. It’s a moment when a policyholder is relying on us to help them get back on their feet. And in that moment, the choices we make as adjusters matter deeply. That’s why our Claims Plus Approach is built around not just speed and accuracy, but integrity, compassion, and transparency.

Ethical excellence starts with consistency. Whether we’re responding to a wind-damaged roof in a rural town or a large commercial loss in a major city, our teams apply the same disciplined process. We follow strict claims service delivery guidelines that ensure every policyholder receives the same level of professionalism, responsiveness, and care—no matter who they are or where they live. This isn’t just about fairness. It’s about trust. And trust, once lost, is hard to regain.

One of the most overlooked aspects of ethical claims handling is communication. That’s why we prioritize proactive outreach. From the moment a claim is assigned, our adjusters begin building a transparent relationship with both the carrier and the policyholder. We contact policyholders within 24 hours, update them regularly, and make sure they understand what to expect at each stage. Ethical behavior isn’t only about what you decide—it’s also about how you treat people along the way.

Here’s how we bring ethics to life in every claim:

• Timeliness: We deliver final reports within seven days of assignment—because policyholders shouldn’t have to wait in uncertainty.
• Transparency: Our adjusters explain their findings and recommendations clearly, offering context when needed so that the policyholder feels informed, not left in the dark.
• Customization: We tailor our process and reporting to each carrier’s unique systems and needs, minimizing friction and maximizing accountability.
• Empathy: We train our teams to meet policyholders with professionalism and care—because ethics includes treating people with respect during vulnerable moments.

We also understand that ethical practices aren’t just individual—they’re organizational. That’s why we’ve invested in technology that supports real-time reporting, internal quality control, and KPI visibility. We don’t just promise integrity—we measure it. Our Service Innovation Sessions ensure ongoing collaboration with carriers to identify blind spots, address challenges, and strengthen ethical performance over time.

At Aspen Claims Service, our measure of success isn’t how many claims we process—it’s how many people we help feel heard, respected, and made whole. We’re honored to serve as your adjusting partner, and we never forget that every interaction reflects not just on us, but on you.

Ethics in claims adjusting may start with principles—but it’s proven through practice. With every policyholder, on every file, in every conversation, we’re committed to doing what’s right. That’s the Aspen Claims Service difference.