The Importance of Customer Service in Claims Handling
Editorial Series April 2023 Vol. 1 Issue. 2Welcome to the latest edition of our monthly editorial series, dedicated to equipping claims professionals with the knowledge and tools necessary to excel in the dynamic insurance industry.
This month's theme, "The Importance of Customer Service in Claims Handling," emphasizes the critical role of exceptional customer service in creating positive experiences for policyholders. We've handpicked a collection of five thought-provoking articles that will guide you through mastering essential skills, adopting customer-centric practices, and navigating challenging situations with confidence.
Embark on this enlightening journey with us as we delve into the latest trends, strategies, and best practices that will enable you to distinguish yourself and your organization in the highly competitive world of claims management.
Handling Complaints and Difficult Customers in Claims Handling
Tackle complaints and difficult customers in claims handling by employing practical tips, strategies, and emphasizing the importance of self-care for claims professionals.
April 18
Claims Pages Staff
The Dos and Don'ts of Claims Communication
Enhance your claims communication expertise with invaluable tips and best practices that focus on clarity, handling complex details, and deciphering non-verbal cues.
April 18
Claims Pages Staff
The Role of Emotional Intelligence in Claims Handling
Delve into the pivotal role of emotional intelligence in claims handling and acquire practical tips for refining key EI competencies to improve customer relations and claim outcomes.
April 18
Claims Pages Staff
Creating a Customer-Centric Claims Handling Process
Learn how to create a customer-centric claims handling process, emphasizing communication, empathy, responsiveness, and technology for a standout policyholder experience.
April 18
Claims Pages Staff
The Art of Active Listening in Claims Handling
Uncover the power of active listening in claims handling, with techniques and examples that foster trust, rapport, and elevated customer satisfaction.
April 18
Claims Pages Staff
