CLM Webinar - Retail, Restaurant & Hospitality: Handling Foreign Objects Complaints and Rapid Response Planning

 Thursday, February 21, 2019

Location: Online

Sponsor: Claims and Litigation Management Alliance

Website: https://www.theclm.org/Webinars

Claims of foreign objects found in food can be highly damaging to a brand especially if the claims involve biologic tissues, feces or sharp objects. This webinar will give an overview of how to appropriately handle foreign object claims involving food, from the time of reporting through collection, establishing chain of custody, choosing a laboratory, investigation and risk assessment. How to control brand reputation through social media will also be addressed. Case studies will be offered.

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