Crisis Communications & FL Property Claims

This session will provide a comprehensive, non-advocacy examination of how modern property insurance claims are handled in Florida’s evolving regulatory and market environment. Our panelists include former presidents of the Windstorm Insurance Network, offering experienced perspectives from across the industry. Participants will examine post-2022 and 2023 legislative reforms, market shifts, and how those changes affect claim investigations, documentation standards, dispute resolution practices, and emerging technologies. The course also addresses professionalism, communication breakdowns, and ethical accountability across roles, equipping attendees with practical insights to strengthen claim handling and professional credibility.