Expediting the Fire Investigation Process

This webinar is designed to equip insurance adjusters with the skills and knowledge needed to expedite the fire investigation process effectively. Participants will learn how to ask essential early questions, identify the key people with information, describe fire scene damage so fire investigators know what to expect, and know when to engage the investigator. The course will also explore how to avoid cognitive bias when transferring information to the investigator, ensuring a clear and objective handover of critical details. Adjusters will be provided with a reference worksheet that will list key questions to ask and information to gather. By the end of the class, adjusters will understand how their role can significantly influence the speed and success of a fire investigation.