Making the Most Out Of Mediation

 Wednesday, January 20, 2021

Location: Online

Sponsor: Risk Management Counsel of Canada


When used effectively, mediation can be a cost effective tool well worth the investment of time and effort. However, mediation at times fails to deliver a satisfactory outcome, not because of a lack of will, but because of a lack of preparation and understanding of how to use the process, and online platform, effectively.
In this YRMC Boot Camp for new adjusters and claims handlers, we will share insights on mediation and the steps insurers new to mediation can take to make the most of the opportunity to settle the dispute.
Topics we will cover include:
Preparing for mediation
Logistical issues to address for online mediation
Tactics to consider before and during the mediation
What to expect on the day from online mediation and how to use the platform effectively