Mastering Mediation: Strategies Before, During, and After the Session

Explore the critical steps before and after mediation to maximize the chances of resolving a claim successfully. Participants will learn how to leverage timing, mediator selection, mediation format, and submission content to set the stage for productive discussions. The session emphasizes the importance of clear communication between claims professionals, defense counsel, and opposing parties, including articulating needs and understanding decision-makers and financial authority. Attendees will gain practical strategies to avoid common pitfalls, such as last-minute settlement terms, and appreciate the value of a well-prepared mediator who engages with counsel ahead of time. Finally, the session provides insights on how to keep resolution pathways open even when a case does not settle during the mediation itself.