Privilege Protocols: Protecting Confidentiality in Claims Investigations

Protecting your claims’ investigation can seem daunting. Managing privilege in insurance claims requires careful attention to detail and a clear understanding of the boundaries of legal protection. We will discuss the different types of privilege (attorney-client vs. work product) and how it affects claims/litigation management. Is the claim file privileged? How do you ensure that your internal communications are not subject to immediate disclosure if suit is filed? Privilege can be waived both indirectly and directly. Protecting yourself from inadvertent waiver.