Trust Issues: Restoring Consumer Confidence

In an industry built on promises, why are customers feeling more skeptical than ever? Join Mike Lundgren as he dives into the growing disconnect between industry performance and declining public trust. We’ll explore how shifting expectations, digital experiences, and viral narratives shape the way policyholders view insurers and what that means for your daily work. Through data-backed insights and real-world examples, you’ll gain a clearer understanding of where trust breaks down, how it impacts claims and customer relationships, and practical steps you can take to communicate transparently, rebuild confidence, and keep policyholders engaged.

Continuing Education Credit approved for Insurance Adjuster, general credit for the following states:

AK, AL, AR, CA Ind, CA WC, DE, FL, GA, IA, ID, IN, KY, LA, MN, MS, MT, MT-WC, NC, NH, NH WC, NM, NV, OK, OR, OR WC, RI, TX, UT, VT-WC, WA, WV, WY

National Credit for the Following: Nurse, CCM and CRC