Contractor Files Coverage Lawsuit Against Six CGL Carriers Over Progressive Property Damage

A Texas contractor alleges multiple CGL carriers denied defense and indemnity for progressive facade damage, raising questions about trigger of coverage and claims handling obligations.

Modernize Commercial Property Claims with a Trusted Repair Network

Discover how a Commercial Managed Repair Program can reduce downtime, lower indemnity, and simplify restoration after a property loss. See why more carriers and brokers are adopting this proven claims solution.

Women in Claims Leadership Face Hidden Barriers Despite Strong Performance

High-performing women in insurance claims are driving results but not gaining authority. New research shows the issue is visibility and structural bias, not ambition.

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DOL Sues South Dakota Contractor in Injury Retaliation Case

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Legal Abuse Campaign Targets Rising Premiums

Insurance Industry Legislation & Regulation Litigation Property Risk Management

Florida Permit Reform Expands Exemptions, Limits Oversight

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Recent Alerts & Warnings

When Expectations Become the Standard

Exceeding expectations once is impressive but doing it consistently requires a cultural commitment. From training and mentorship to leadership modeling and peer accountability, claims organizations that embed client-centric values into daily operations create lasting differentiation and build reputations that attract and retain both talent and clients.

The Partner Behind the Promise

Delivering an exceptional policyholder experience requires more than good intentions—it demands the right systems, the right people, and the right partner. Aspen Claims Service’s Claims Plus Approach is built around the belief that every claim is an opportunity to exceed expectations, combining proactive communication, faster turnaround times, and a nationwide network of adjusters committed to putting policyholders first.

Measuring What Matters in Client Satisfaction

Cycle time and closure rates tell part of the story but not the whole picture. Adjusters and claims organizations that track meaningful satisfaction indicators, gather policyholder feedback, and act on insights can identify gaps in service delivery and continuously raise the bar on the client experience.