All auto accidents are stressful, but those that result in the total loss of your vehicle can be especially distressing. We all learn how dependent we are on cars when we temporarily lose our set of wheels. This is a time when your auto insurance company can make your life easier or simply add to your anxiety. A recent study found that carriers can deliver a satisfying experience if they address a few key needs during the claims process. Unfortunately, not all insurers were found to be meeting those needs.