Auto insurance customers continue to be pleased with not only with their claims settlement amounts but also with how quickly their claims are being settled. Also, insurance claims adjusters are doing a better job of speeding up the claims process than repair shops, new research suggests. Overall, claimant satisfaction increased by six points in the fourth quarter of 2012 to 861 on a 1,000-point scale from the fourth quarter of 2011, according to the latest J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction Study, Wave 1.