By any standard of measurement, the claims process is crucial to maintaining a good relationship between client, insurance agent and insurance carrier. In fact, the speed and efficiency of an insurer’s claims department was rated the number one priority for agents two year in a row in Insurance Business America’s annual “Producers on Carriers” survey. Agents in Iowa, then, may be interested to learn that one of the nation’s largest home and auto insurance companies plans to launch a program in the state this year to use drones to inspect property damage and improve the claims process.
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