A day in the life of a workers’ compensation claims professional can be hectic to say the least. New losses that demand immediate attention come in continually. Each claim brings in calls and correspondences from applicant attorneys, doctors, employers, case managers, investigators, defense attorneys, lien claimants, and injured workers. With every request for treatment and report that comes in, there are rules and hidden deadlines around every corner. Supervisors require diary reviews, updates, and plans of action, and clients seek account audits. On top of all that, the claims professional also is responsible for identifying subrogation recovery potential for each claim.