If youve been paying attention to your legislature, or youve attended a recent CIC meeting, or youve seen FenderBenders extensive coverage of the issue, then you probably know about the rising relevance of photo estimates. You also probably know the opponents believe it is unsafe to judge damage through a photo, and the proponents argue for the time savings to shops, insurers and consumers. And even though Tony Ferraiolo knew the ins and outs of this trend, it didnt quite prepare him for this moment: a photo estimate produced by a customer.
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