J.D. Powers latest version of its Auto Claims Satisfaction Study has crowned a new top auto insurer, in terms of customer satisfaction ratings: Erie Insurance. According to a release, Eries overall satisfaction score for the 2018 Auto Claims Satisfaction Study rose by 10 points from last year, bringing the insurers total to 30 points above the industry average, at 891. Previously, Erie was in third place in J.D. Powers 2017 ranking. Runners-up for J.D. Powers auto insurance customer satisfaction ranking were Amica Mutual (887), followed by Auto-Owners Insurance (882).
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