Perspective: The Ugly Truth About Managing Claims

I’ve written for years about insurance claims departments and the men and women who work there. A high percentage of them are lawyers. I never truly understood their burden, however, until my first lawsuit arose. The facts are not in contention. I worked for a fellow in Bermuda, in 2013 and 2014. He wouldn’t pay, claiming his records were in disarray. I had to pay income tax on the unpaid invoices. I chased the debt until about 2017, then decided to let it go. A friend we’ll call Lawyer A said he’d sue the guy for me but didn’t get around to it for months. He passed me on to Lawyer B, a sole practitioner who then joined a law firm. My case was lost in transit for more months.