Farmers To Use Virtual Communication Training Program For Claims Reps

Farmers Insurance has announced a partnership with Talespin, a company that provides virtual reality and augmented reality products for businesses, to develop a VR training curriculum that focuses on simulating workplace conversations to help employees practice key interpersonal skills.The first employee-communication training program that Farmers and Talespin are producing will focus on simulating vendor communication and communication with customers. The training modules are ultimately intended to improve the overall customer experience, Farmers said. “At Farmers Insurance, technology is a constant investment driven by our commitment to improve the customer experience at every point of engagement,” said Tim Murray, head of claims shared services at Farmers.