Who Will Establish "Excellence In Recovery" Best Practices For Workers’ Compensation Claims Handling?

Earlier this week we discussed the concept of “caseload caps” for adjusters and claims handlers who manage workers’ compensation injury cases.

It was a topic that produced a decent amount of comment activity, both within this blog, on LinkedIn and elsewhere. Many people appeared more prepared to endorse the idea than originally anticipated.

Some added that the idea has merit but does not standalone as a panacea for the problem. One commenter rightly pointed out that without informed and properly trained employers, adjuster caseload is virtually irrelevant.

We’ve had numerous discussions over the years about how employers can be their own worst enemy and can easily torpedo the outcome of a claim before the insurance company even knows it exists.