Measuring Success In Workers’ Comp

The adage says, “What gets measured gets managed.” What does that mean for workers’ compensation?

What can we measure to truly improve outcomes for everyone in the workers’ compensation system, from injured workers, to employers, to insurers and others?

Are we measuring the most important metrics, or are we as an industry spending too much time measuring less relevant issues and excluding those that can have a real impact?

How can we drive optimal outcomes by adjusting what we measure and the analytics we use to measure success? Finally, what should we measure as the industry moves forward?

There is certainly no shortage of data in the workers’ compensation system, but what we do with it, how we measure it and, most importantly, how we apply it are key.