CRASH Network: Insurer ‘Report Card’ Finds Bigger-Name Carriers Weaker On Auto Claims

CRASH Network on Thursday revealed the results of its 2020 insurance industry “Report Card,” which used polling data from more than 1,000 auto body shops to reveal which carriers treat consumers best during a claim.

“As drivers, most of us go years without interacting with our insurance company’s claims department, but collision repairers do that every day,” CRASH Network editor John Yoswick said in a statement.

“That gives them perspective on which companies do the best job taking care of policyholders — and which ones have some room for improvement — and that information can be a valuable tool for drivers as they consider which insurer to choose.”

The study asked auto body shops nationwide “How well does this company’s claims handling policies, attitude and payment practices ensure quality repairs and customer service for motorists?”

CRASH Network conducted the survey in November and December 2019 and received answers from 1,037 shops spread among all 50 states. At least 35 shops had to rate a carrier before it counted in the national rankings (the study also provides state-specific report cards).