Aspen Claims Service

5 Ways Claims Staff Can Take An Advocacy-Based Approach To Claims Handling

 Friday, March 13, 2020

 Risk & Insurance

The health care industry invests significant resources to create positive experiences. It is well established that patient experience drives engagement, which impacts outcomes. In recent years, the industry has shifted to providing a more holistic approach to health and wellness, with a renewed focus on mental health.

For the workers’ compensation industry, however, there has been a historical challenge in driving this shift.

The statutory nature of the workers’ compensation system includes processes that can be overwhelming, outdated and confusing to injured workers.

Administrative burdens present barriers to providing ongoing quality care. This results in what can often be an adversarial relationship, fostering a climate of suspicion and cynicism rather than trust and compassion.

Incorporating transparency and a patient-centered approach helps to lessen uncertainties, anxieties and fears while building trust, which leads to improved outcomes.
Workers' Compensation