Cultural Competence And The Diversifying Workforce

As our nation’s population continues to diversify across racial, cultural, and ethnic backgrounds, so does our labor workforce.

However, the rate at which the country’s labor force continues to diversify is not equally mirrored in our claims professionals and administrators.

Until the claims professional demographic catches up, understanding unconscious bias and being culturally competent can be essential in reducing claims costs overall.

We are all as unique as our own individual backgrounds and experiences, which are a composite made up of many variables. If you were to ask, “What makes me who I am?‒ you would say more than just your gender or race.

Our social identity comprises a multitude of parts, including cultural background, race, gender, sexual identity, religion, and core values. Understanding a person’s background is important, as how we perceive others comes first from our own assumptions about them.