Creating Opportunity From Catastrophe

As we head into what is predicted to be an active hurricane season, we can expect major property damage to hit the industry again. But as virtual adjusting and predictive analytics continue to disrupt the claims space, mega property claims remain stubbornly analog.

We see the fallout in the headlines when these claims go wrong, but what about the complex property claims that go right?

My research into success in complex property and business interruption claims includes recent interviews with executive general adjusters and broker claims advocates with decades of experience dealing with mega property losses.

They provided insights into what success looks like, and what needs to happen to make it more likely.

The information here reflects the results of those interviews, and also of research into formal project-management concepts and techniques as applied to complex property claims projects.