Taking The Digital Path For Optimal Claims Experience

There’s no question that the pandemic has pushed the insurance industry fully into the digital age.

Alongside changes to many of their processes, there’s also a heightened need for insurers to protect their clients and provide them efficient claims services by implementing digitalization effectively.

However, industry experts caution that a path to digitalization that works for all parties involved should prize making progress over being perfect on day one.

During a recent webinar, leaders from the claims space sounded off on how they’ve gone down the digital path over the course of 2020, and the lessons they’ve learned.

‘Our purpose is to make lives better by solving the financial challenges of our changing world, and clearly 2020 has been an example where the world has changed dramatically,’ said Evan Scarponi, chief claims officer at Prudential, speaking during the Reuters-hosted panel, ‘Progress over Perfection: Build the Best Digital Claims Journey.’