Resolution Expectations In 2021

What do claims professionals want from their assigned counsel? Adjusters rely heavily on counsel to provide important and relevant information, which the adjusters must analyze in order to determine the strategy for any particular claim.

It is imperative that adjusters and counsel work collaboratively, and that each side understands the needs of the other in order to do their best work.

While astute legal analysis is paramount, the ability of outside counsel to cultivate sincere and meaningful relationships is equally important.

In the end, claims professionals want to know that there is an attorney-client collaboration to identify the best course of action in a case, but at the same time they want outside counsel that provides a personal touch with the legal services provided.