Key to Transformation for Auto Claims

The word ‘transformation’ is overused, and yet here in the auto insurance claims industry there is no better word for a process that is being changed so dramatically from beginning to end, and at every step in between.

But real transformation, while claimed by many, is in reality only enabled by the exceptional few.

That is because transformation occurs through a collective, inclusive effort, not a silver bullet technology. And complete transformation requires the active participation of the end-user, to ensure higher levels of acceptance and satisfaction.

Transformation must be good for the business and the customer, or it will likely not take hold at all.

Digital transformation is the essential driver behind how companies will add value and deliver services to their modern customer, a customer who expects and trusts digital interactions. AI is critical to processing and assessing all inputs and removing friction. Yet AI alone cannot deliver transformation.