Digital transformation has been the aim of the insurance industry for many years. It has become a war cry as early adopters and new tech start-ups become increasingly frustrated at the general lack of urgency shown for getting the project done.
There are some who have dragged their heels, unsure of, or perhaps dismissive of the need to change.
Others have been held back by several obstacles, the most apparent for any technology refresh being the heavy burden of legacy systems. But when it comes to motivation, there’s a new contender, namely environmental, social and governance.
ESG has moved from the realms of peripheral interest for those seeking ethical approaches to asset management, to front page news and a major focus for policymakers, regulators, corporates and consumers.