NAIC: Foremost Complaint From Policyholders Is Claims Handling Delays

The National Association of Insurance Commissioners (NAIC) insurance complaint data shows that the No. 1 complaint from insurance policyholders is claims handling delays and that all of the top five most complained about insurance processes have to do with claims handling.

Of the more than 48,000 complaints compiled by the NAIC, 22,761 were about auto insurance -- the second-highest, with accident and health insurance lines No. 1 at 25,871 complaints.

More than 10,000 complaints from all lines combined -- accident and health, auto, homeowners, life and annuity, and fire, allied lines and commercial multi-peril -- were filed due to claims handling delays.

Nearly 6,500 policyholders also filed complaints about unsatisfactory offers or settlements.

The No. 3 complaint was dissatisfaction with the denial of claims (5,987), followed by dissatisfaction with how adjusters handled claims (2,334 complaints) and complaints about prompt payouts (2,112 complaints).