The Processes And Benefits Of Claims Reviews vs. TPA Audits (Carrier Chronicles)

The Processes And Benefits Of Claims Reviews vs. TPA Audits

Tuesday, May 24th, 2022 Workers' Compensation

Claims reviews and TPA audits can ensure that third-party administrators (TPAs) utilize efficient and accurate practices to prevent long-term costs from developing when processing high-dollar benefits claims.

They can resolve a stagnating claim that is holding up closure and increasing exposure by pinpointing more alarming issues, such as under- or over-reserving, injury patterns and improper staffing.

While both techniques are highly effective in minimizing cost drivers, their frequency, process and benefits vary in how a carrier decides their necessity.

‘The carrier’s goal in both a claims review and TPA audit is to identify and manage those glaring concerns that could lead to costly long-tail claims,’ said Angie Roach, Claims Manager at Safety National.

‘It is important to find red flags that can snowball into a much larger problem, like a large volume of claims, or more specifically, failure to report head injury claims or missed return-to-work releases."


External References & Further Reading
https://carrierchronicles.com/the-processes-and-benefits-of-claims-reviews-vs-tpa-audits/
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