Information Overload

The pandemic has accelerated the adoption of collaboration platforms in the workplace such as Slack, Microsoft Teams, Meta’s Workplace and Zoom. Between 2019 and 2021, the use of collaboration tools increased by 44% and the average Slack user sent roughly 110 messages a day.

Today, almost four out of five organizations rely on these channels to facilitate employee conversations and keep work on track.

The collaborative platforms and tools that facilitated the shift to remote or hybrid work arrangements are now firmly in place as part of standard operating procedures, but the data they produce is different from other electronic channels for business communications, and management of the resulting risks has not yet caught up to adoption.

These platforms facilitate a level of collaboration that can increase efficiency, but they also introduce a massive amount of unstructured data.

Unlike the linear logic of email chains, these new channels fragment conversations and split them across a range of public and private forums.