EFI Global

Workers’ Comp Payments For Dispatcher’s Mental Injury Claim Disputed In Court

 Tuesday, June 28, 2022

 Risk & Insurance

Oft forgotten when we think of first responders are the people at the other end of the 9-1-1 call who dispatch services to the emergency callers. Not only responsible for gathering information and sending police, ambulances or otherwise to the correct locations, dispatchers are also the first point of contact a scared individual speaks to for help.

Mandy Tripp has worked as a dispatcher since 2002, taking calls, connecting them with the emergency and non-emergency lines, coordinating with police and fire departments and more.

In her estimations, she fields 50 to 200 calls on a given day.

On September 20, 2018, Tripp received an emergency call from a screaming mother. In the two minute and fifteen second call, Tripp learned that the woman’s baby had died due to a wound inflicted by a claw hammer.

She transferred the call to the appropriate escalation, but the woman’s screams continued to haunt her.
Workers' Compensation