A little social media goes a long way in claims handling, attorney advises

Attorney Tricia G. Bellich likes to tell the story of a workers’ comp claim that came across her desk a while back. The injured worker had an upper extremity injury. He had expressed an interest in music and occasionally played in a band. "The claims adjuster did a simple Google search. We found the band, tracked where he had been playing in times of his disability, and added it to our defense," she says. "We settled for a nominal amount. We basically gave him a couple hundred dollars to walk away, rather than going to a trial."