A Most Memorable Claim

Rarely do claims professionals play a role in limiting liability, often because a loss has already occurred by the time they receive a new matter.

That is one of the biggest differentiators in specializing in cyber-related claims, according to our next most-memorable claim interviewee, Christine Flammer.

Now a team leader in Cyber/Tech/Media for AXA XL (a division of AXA), Flammer has been handling cyber claims for more than a decade.

She has a wealth of hands-on experience guiding insureds through catastrophic events, which helps to highlight the importance of including claims professionals on a crisis-response team.

Here is what she has to say about her role and what she learned from one of her most memorable claims.