Arbitration Forums Inc. said the use of its electronic filing system to arbitrate small-dollar auto physical damage claims and liability increased 300 percent this year.
The Tampa, Fla.-based company‘s inter-company insurance dispute resolution method, titled E-Speed Filing, requires no oral presentation. Participants use software which they access through the AF Web site.
Jill Newcomer, an AF spokesperson, said that there is a "contention" section on the electronic filing form where a company can describe the evidence it has in the case.
Ms. Newcomer said AF has a strict audit procedure in place to ensure that the information is accurate.
The company introduced the system in 2001.
