Insurance was born in coffee houses, most notably one owned by Edward Lloyd, where colleagues created ways to economically respond to catastrophes.
The organic nature of in-person meetings has provided solutions not only for the industry, but also created platforms for human connection and personal branding.
The COVID-19 pandemic was a disrupter, with tremendous impact to the global workforce. While most in the insurance industry were able to pivot quickly to work from home, the whiplash caused by the pandemic rollercoaster has resulted in measurable mental health trauma.
Productivity remained generally high by insurance professionals; policies were brokered and underwritten, and claims were managed.
After two years without returning to a commercial office, the 'Great Resignation' has demonstrated to employers that flexibility surrounding the location of work is a top priority.
