Auto Claims Considered Total Loss Deliver Less Customer Satisfaction: J.D. Power

Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than claimants who incur a repairable vehicle claim, a new study reports. Satisfaction averages 811 on a 1,000-point scale among claimants with a total loss — 42 points lower than among those whose vehicle is repaired, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction StudySM released today.